Shipping policy.
Fast, reliable shipping from our Salt Lake City facility.
3-day shipping to most areas
Orders placed before 12:00 PM MST on weekdays ship the same day and typically arrive within 3 business days to most U.S. locations.
Shipping timeline
Weekday orders
Orders placed before 12:00 PM MST Monday–Thursday ship same day
Friday orders
Orders placed before 12:00 PM MST on Friday ship same day. After 12:00 PM ships Monday
Weekend orders
Orders placed Saturday–Sunday ship Monday and add 2 additional days to delivery time
Important: Weekend orders add 2 days to the standard 3-day delivery timeline. Orders placed Saturday or Sunday will ship Monday and typically arrive by Friday.
Estimated delivery times
Delivery times are calculated from the ship date, not the order date. All orders ship from our facility at:
4375 W 1980 S, Salt Lake City, UT 84104
| Region | Typical delivery | States included |
|---|---|---|
| Mountain States | 1–2 days | UT, CO, ID, WY, NV |
| West Coast | 2–3 days | CA, OR, WA, AZ, NM |
| Midwest | 2–3 days | TX, OK, KS, NE, SD, ND, MT |
| Central & South | 3–4 days | MO, AR, LA, MS, AL, TN, KY |
| East Coast | 3–4 days | NY, PA, FL, GA, NC, SC, VA, MD |
| Alaska & Hawaii | 5–7 days | AK, HI |
Delivery times are estimates and may vary based on carrier delays, weather, or other factors beyond our control. Weekend orders add 2 additional business days.
Shipping information
What's included
- •Free shipping on all orders
- •Full tracking information
- •Signature may be required
- •Insurance on all shipments
Limitations
- •No PO Box deliveries
- •Continental U.S. only
- •No international shipping
- •Residential addresses only
Order processing
Order placed
You'll receive an order confirmation email immediately
Processing
We assemble and test your system at our SLC facility
Shipped
You'll receive tracking information via email
Delivered
Your system arrives ready to install
Damaged or missing items
While rare, shipping damage can occur. Here's what to do if you receive a damaged or incomplete shipment:
- 1.Inspect your shipment immediately upon delivery
- 2.Take photos of any damage to packaging or contents
- 3.Contact us within 48 hours at support@zone-air.com
- 4.We'll arrange for replacement parts or a new system at no charge
Questions about shipping?
Our team is here to help with tracking, delivery estimates, or any shipping-related questions.