Zone Air Mini Split Warranty Official
7-year compressor. 5-year parts. 30-day returns on uninstalled systems. DIY installation never voids your coverage.
Returns
You have 30 days from the date of delivery to return an uninstalled Zone Air system. Report shipping damage within 48 hours of delivery with photos. Change-of-mind returns carry a flat 25% restocking fee plus the actual return shipping cost. Systems that have been connected, installed, or operated cannot be returned; any defect after installation is covered by the Limited Warranty below.
Read the full Returns & Refund Policy →Limited Warranty
Unless otherwise required or prohibited under applicable state law, BNZ Distributing LLC (DBA Zone Air) (“Zone Air” or the “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance, as set forth below. This warranty extends only to the original purchaser and is non-transferable. Valid proof of purchase is required to establish coverage and to file any claim. The warranty period begins on the original proof-of-purchase date; if the purchase date cannot be verified, the warranty period begins 120 days from the date of manufacture. This warranty applies within the United States and Canada.
Coverage periods
| Component | Coverage |
|---|---|
| Compressor | 7 years |
| Indoor unit & outdoor condenser | 5 years |
| Electrical components, control boards & sensors | 5 years |
| Fans & motors | 5 years |
| Remote control / controller | 1 year |
If a covered part fails due to defect during the applicable warranty period, the Company will provide a new or remanufactured part, at its option, to replace the failed part at no charge for the part. A repaired or replaced component is warranted for the remainder of the original warranty period, or 30 days after replacement, whichever is longer. Replacement does not reset or extend the original warranty period. Keep your proof of purchase — it is all you need to file a claim.
DIY installation does not void this warranty
A state-certified or licensed HVAC contractor is not required to preserve warranty coverage on Zone Air DIY series systems. Because these systems use pre-charged linesets with quick-connect fittings, you may install the system yourself and remain covered, provided the system is installed in accordance with the Zone Air installation instructions, all applicable electrical and building codes, and required permits. (Always check your local laws.) Damage resulting from installation that does not follow the provided instructions is not covered. When diagnostic testing is required as directed by Zone Air, a certified HVAC technician may be necessary, and any costs associated with such diagnosis or testing are the customer's responsibility.
What's covered & what's not
What's covered
What's not covered
Conditions and limitations
This warranty is non-transferable and applies only to the original purchaser, as identified by proof of purchase. It does not transfer to subsequent owners or to a new location. Coverage applies only to products remaining at their original installation address and is void if the system is relocated. Defective parts must be returned to Zone Air, upon issuance of an RMA, for inspection and credit.
Compressor claims
In the event of compressor failure, diagnostic testing to confirm the failure may be required. The customer is responsible for any costs associated with such diagnosis or testing, and proof of diagnosis (such as a technician’s invoice) must be provided to Zone Air for verification.
Labor & additional costs
This is a parts-only warranty. The Company is not liable for labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of defective parts, replacement parts, or new units, or for any shipping, freight, or handling charges, including the cost of returning defective parts and shipping replacement parts.
How to file a warranty claim
Contact us
Submit a claim at our claims form with your model and serial numbers, or email support@zone-air.com or call (801) 882-2324.
Diagnosis
Our US-based team will help troubleshoot. We may request photos or videos, or diagnostic testing to confirm the issue.
Resolution
If the part is covered, we issue an RMA and arrange a new or remanufactured replacement part at no charge for the part.
Required documentation
Implied warranties and limitation of liability
ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. The express warranties made here are exclusive and may not be altered, enlarged, or changed by any distributor, dealer, or other person. Zone Air's liability is limited to repair or replacement of the defective part, and the Company shall not be liable for incidental, consequential, special, or punitive damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above may not apply to you.
Your rights under state law
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
BNZ Distributing LLC (DBA Zone Air) · Salt Lake City, Utah · Effective July 8, 2026
Need warranty support?
Our team is here to help with claims, returns, or questions.