Privacy Policy
Last updated: June 13, 2026
Introduction
Zone Air (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zone-air.com or purchase our products.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order or make a purchase
- Create an account on our website
- Contact our customer support
- Subscribe to our newsletter or marketing communications
- Use our sizing calculator or other tools
This information may include:
- Name and contact information (email address, phone number, shipping address)
- Billing information and payment details
- Order history and purchase information
- Communications with our customer service team
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing actions, including:
- IP address and browser type
- Operating system and device information
- Pages visited and links clicked
- Time and date of your visit
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your purchases, including shipping updates and order confirmations
- Provide customer support and respond to your inquiries
- Send you marketing communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
The Z1 Air App
The Z1 Air mobile app lets you control Zone Air mini-split units that you own over your own local WiFi network. The app itself does not require an account and does not collect, transmit, or share personal information; the unit list, names, and settings you enter are stored only on your device. For full details about the app's on-device data handling, see the Z1 Air App Privacy Policy.
Smart Home & Voice Assistant Integrations
Zone Air offers optional integrations that let you control your units with Google Home, Google Assistant, and Amazon Alexa. These integrations are entirely optional and are only active if you choose to link your Zone Air account to one of these platforms. This section explains how data is handled when you use them.
Account Linking
To connect a voice assistant, you sign in to your Zone Air account through a secure authorization screen (OAuth 2.0). Your Zone Air password is never shared with Google or Amazon. Linking issues a revocable access token that allows the platform to send commands to and read the status of the units on your account. You can unlink at any time from the Google Home or Alexa app, or by contacting us, which immediately revokes that access.
Information Processed
When you link a voice assistant, our secure cloud service processes only what is needed to control your units:
- Your Zone Air account identifier and the access token created during linking.
- The list of units on your account, including the name and room you assign each unit (e.g., “Living Room”), the unit type, and its supported capabilities.
- The current operating state of each unit (such as power, temperature setpoint, mode, and fan speed).
- Commands you issue by voice or through the assistant's app (for example, “set the bedroom to 70 degrees”).
What We Share With These Platforms
To display your devices and respond to your requests, we share your unit names, types, capabilities, and current state with the connected platform (Google or Amazon) in response to their requests, and we relay your commands to your units. These platforms handle that data under their own privacy policies (see Google's Privacy Policy and Amazon's Privacy Notice). We do not use this data for advertising, and we do not sell it. We use it solely to operate the integration you requested.
Retention
We retain your linking token and device information only for as long as your account remains linked to the platform. When you unlink the integration or close your account, the associated token is revoked and the linked-device information is deleted.
Payment Processing
We use Stripe for payment processing. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's use of your personal information is governed by their Privacy Policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request a copy of the information we hold about you
- Object to or restrict certain processing of your information
To exercise these rights, contact us at support@zone-air.com or (801) 882-2324.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Zone Air
4375 W 1980 S, Unit D
Salt Lake City, UT 84104
support@zone-air.com
(801) 882-2324