Privacy Policy

Introduction

Zone Air (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zone-air.com or purchase our products.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order or make a purchase
• Create an account on our website
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Sign up to receive marketing emails or text (SMS) messages from us
• Use our sizing calculator or other tools

This information may include:

• Name and contact information (email address, phone number, shipping address)
• Billing information and payment details
• Order history and purchase information
• Communications with our customer service team
• Records of your consent to receive marketing emails or text messages (such as the date, time, page or form where you signed up, and the consent language shown to you) and of any opt-out

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, network connection, and browsing actions, including:

• IP address, network provider, and approximate location derived from it
• Browser type, operating system, and device information
• Device and browser characteristics used to recognize returning visitors and detect automated or fraudulent traffic — such as screen and display settings, language and time-zone settings, installed fonts and voices, graphics-hardware details, and characteristics of your browser’s network connection (collectively, a device “fingerprint”)
• A unique identifier stored on your device or set via cookie so we can recognize your browser across visits
• Pages visited and links clicked
• Time and date of your visit
• Referring website addresses

We use this information for website analytics and, importantly, for security and fraud prevention — including detecting automated scraping, abuse, and unauthorized data collection. We do not use the device fingerprint for advertising, and we do not sell it. Separately, the advertising and analytics partners described in Cookies and Tracking Technologies may collect similar information (such as your IP address, browser and device details, and pages visited) through their own tags on our site.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases, including shipping updates and order confirmations
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent), by email and, if you separately opt in, by text message
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

How We Share Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors that provide support services, such as customer service or message delivery, is permitted; all other use categories exclude text messaging originator opt-in data and consent.

Email & Text Message Communications

Marketing Emails

If you give us your email address and agree to hear from us (for example, through our newsletter signup, sizing calculator, or another form on our website), we may send you marketing emails such as product news, buying guides, installation tips, seasonal offers, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link included in every marketing email, or by contacting us using the details below. We process unsubscribe requests promptly and within 10 business days.

Even after you unsubscribe from marketing emails, we will still send transactional and relationship messages related to your orders and account, such as order confirmations, shipping and delivery updates, warranty and return communications, and responses to your inquiries.

Our emails may contain small images (“pixels”) and tracked links that tell us whether a message was opened and which links were clicked. We use this information to measure how our emails perform, to send fewer or more relevant messages, and to stop sending to people who are no longer engaged. You can limit this by turning off automatic image loading in your email client.

Text Messages (SMS/MMS)

We send marketing text messages only to people who have expressly opted in to receive them, for example by checking an unchecked SMS consent box or entering their mobile number in a text-message signup form. Simply providing a phone number for an order, a support request, or another form does not opt you in to marketing texts. Consent to receive marketing text messages is not a condition of any purchase.

By opting in, you agree to receive recurring automated marketing and informational text messages from Zone Air at the mobile number you provided, which may include offers, promotions, product updates, and reminders (such as items left in your cart). Message frequency varies. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. You may also contact us at support@zone-air.com or (801) 882-2324. Carriers are not liable for delayed or undelivered messages. See the Text Message Terms in our Terms of Service for full program terms.

When you text with us or receive our texts, we collect your mobile number, your carrier, the content and timing of messages, delivery status, your opt-in and opt-out history, and whether you clicked links we sent. We use this information only to run our text messaging program, honor your preferences, and comply with law.

Service Providers

We use third-party email and SMS platforms to store contact lists and deliver messages on our behalf. These providers process your information only to provide those services to us and are not permitted to use it for their own marketing. As stated above, we never sell or share your mobile number or SMS opt-in data with third parties for their marketing purposes.

Retention

We keep records of your consent and opt-out choices for as long as needed to honor them and to demonstrate compliance with applicable law (such as the Telephone Consumer Protection Act and CAN-SPAM Act), even after you unsubscribe. If you opt out, we keep your email address or phone number on a suppression list so that we do not message you again.

The Z1 Air App

The Z1 Air mobile app lets you control Zone Air mini-split units that you own over your own local WiFi network. The app itself does not require an account and does not collect, transmit, or share personal information; the unit list, names, and settings you enter are stored only on your device. For full details about the app's on-device data handling, see the Z1 Air App Privacy Policy.

Smart Home & Voice Assistant Integrations

Zone Air offers optional integrations that let you control your units with Google Home, Google Assistant, and Amazon Alexa. These integrations are entirely optional and are only active if you choose to link your Zone Air account to one of these platforms. This section explains how data is handled when you use them.

Account Linking

To connect a voice assistant, you sign in to your Zone Air account through a secure authorization screen (OAuth 2.0). Your Zone Air password is never shared with Google or Amazon. Linking issues a revocable access token that allows the platform to send commands to and read the status of the units on your account. You can unlink at any time from the Google Home or Alexa app, or by contacting us, which immediately revokes that access.

Information Processed

When you link a voice assistant, our secure cloud service processes only what is needed to control your units:

• Your Zone Air account identifier and the access token created during linking.
• The list of units on your account, including the name and room you assign each unit (e.g., “Living Room”), the unit type, and its supported capabilities.
• The current operating state of each unit (such as power, temperature setpoint, mode, and fan speed).
• Commands you issue by voice or through the assistant's app (for example, “set the bedroom to 70 degrees”).

What We Share With These Platforms

To display your devices and respond to your requests, we share your unit names, types, capabilities, and current state with the connected platform (Google or Amazon) in response to their requests, and we relay your commands to your units. These platforms handle that data under their own privacy policies (see Google's Privacy Policy and Amazon's Privacy Notice). We do not use this data for advertising, and we do not sell it. We use it solely to operate the integration you requested.

Retention

We retain your linking token and device information only for as long as your account remains linked to the platform. When you unlink the integration or close your account, the associated token is revoked and the linked-device information is deleted.

Payment Processing

We use Stripe for payment processing. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's use of your personal information is governed by their Privacy Policy.

Cookies and Tracking Technologies

We use cookies, local browser storage, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, understand user preferences, secure our site, and measure and improve our advertising. Some of these technologies are first-party (operated by us on our own domain), and some are provided by third-party analytics and advertising partners.

Analytics and Advertising Partners

Our website currently uses tags from the following partners:

• Google (Google Tag Manager, Google Analytics, and Google Ads) — site analytics, ad conversion measurement, and advertising
• Microsoft (Microsoft Advertising UET tag and Microsoft Clarity) — ad conversion measurement and advertising; Clarity records how visitors interact with pages (such as clicks, scrolling, and mouse movement) to help us improve the site
• Meta (Meta Pixel) — ad conversion measurement and advertising on Facebook and Instagram
• Reddit (Reddit Pixel) — ad conversion measurement and advertising on Reddit

These partners may set their own cookies or use similar technologies to collect information about your visit, such as pages viewed, products viewed or added to your cart, purchases, your IP address, and device and browser details. They may combine it with information they already have about you and use it to measure the performance of our ads, to show you Zone Air ads on their platforms and elsewhere (sometimes called “retargeting” or “interest-based advertising”), and for their own purposes as described in their privacy policies. When you sign up, submit a form, or place an order, we may also share your email address or phone number with these partners in hashed (encoded) form so they can match the activity to an existing account on their platform for ad measurement.

Your Choices

You can block or delete cookies through your browser settings, and clearing your browser storage will reset the identifiers described above. You can also limit interest-based advertising through each platform’s ad settings (for example, Google Ad Settings, Meta Ad Preferences, Reddit privacy settings, and Microsoft ad settings), or through industry opt-out tools such as the Digital Advertising Alliance and the Network Advertising Initiative. Opting out does not stop you from seeing ads; it means the ads may be less relevant. Blocking cookies may affect some site features, such as your cart.

As part of our security and analytics measures we also derive a device “fingerprint” from characteristics your browser reports and from your network connection, as described in Information We Collect. We use it to tell returning visitors apart, keep aggregate analytics accurate, and identify automated, abusive, or unauthorized traffic such as scrapers and bots.

If your browser or an extension sends a Global Privacy Control (GPC) signal, we honor it as a request to opt out of device fingerprinting and profiling: we limit collection to basic, non-fingerprint analytics for that visit.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications at any time, by clicking “unsubscribe” in any marketing email or replying STOP to any text message
• Request a copy of the information we hold about you
• Object to or restrict certain processing of your information

To exercise these rights, contact us at support@zone-air.com or (801) 882-2324.

California Residents

Under the California Consumer Privacy Act (as amended by the CPRA), California residents have the right to know what personal information we collect and how we use it, to request access to or deletion of that information, to correct inaccurate information, and to be free from discrimination for exercising these rights. The categories of information we collect and the purposes for which we use them are described in Information We Collect and How We Use Your Information.

We do not sell your personal information for money. However, our use of the third-party advertising tags described in Cookies and Tracking Technologies may be considered “sharing” personal information for cross-context behavioral advertising under California law. You have the right to opt out of that sharing by contacting us using the details above or by using the choices described in that section. Because the device fingerprinting described above can be used to profile visitors, we treat an opt-out request as applying to it: if you send a Global Privacy Control (GPC) signal, or contact us using the details above, we will limit collection to basic, non-fingerprint analytics. To submit a request, email support@zone-air.com.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: