Warranty & Returns.
We stand behind the quality of every system we sell.
5-year parts warranty
All Zone systems include a comprehensive 5-year parts warranty for your peace of mind.
30-day free returns
Try your system risk-free with our 30-day return policy at no charge.
5-year parts warranty coverage
What's covered
- ✓Manufacturing defects in materials or workmanship
- ✓Compressor, condenser, and evaporator components
- ✓Electronic control boards and circuit boards
- ✓Fan motors and blower assemblies
- ✓All system hardware and brackets
What's not covered
- ✗Damage from improper installation or use
- ✗Normal wear and tear or cosmetic damage
- ✗Damage from natural disasters or accidents
- ✗Systems modified or repaired by unauthorized technicians
- ✗Labor costs for warranty repairs (parts only)
30-day return policy
We want you to be completely satisfied with your purchase. If you're not happy with your system for any reason, you can return it within 30 days of delivery for a full refund—absolutely free of charge.
Return requirements
- •System must be in original, resalable condition
- •All original packaging, accessories, and documentation included
- •Return initiated within 30 days of delivery date
- •Contact us to receive return authorization and shipping label
How to start a return
Contact our support team at support@zone-air.com or call (801) 882-2324 to initiate your return. We'll provide you with a prepaid shipping label and instructions.
Refunds are processed within 5–7 business days after we receive your return.
Filing a warranty claim
Contact us
Reach out via email or phone with your order number and issue description
Diagnosis
Our team will help troubleshoot and determine if issue is covered under warranty
Resolution
We'll ship replacement parts at no charge or arrange for system replacement
Need warranty support?
Our team is here to help with warranty claims, returns, or any questions about your coverage.